Privacy Policy

Last updated: October 2026

1. Who we are

Velor is a creative studio based in Sydney, Australia, operated by Ellie A. ("we", "us", "our"). This policy explains how we handle personal information collected through velor.com.au.

2. What we collect

We may collect the following when you use our site:

• Contact details: name, email address, phone number, when you submit a form, join the waitlist, or make a booking.
• Booking details: event preferences, group size, dates, dietary requirements, and messages you include in booking or enquiry forms.
• Payment information: processed securely by Stripe. We do not store your card details.
• Browser storage: we use localStorage to remember your cart, account preferences, and site activity (such as XP). This data stays in your browser and is not sent to our servers.

3. How we use your information

• To respond to enquiries and process bookings.
• To send booking confirmations and event updates.
• To notify you of new artwork releases or events, if you join our mailing list (you can unsubscribe at any time).
• To process payments securely through Stripe.

4. Third-party services

We use the following services to operate:

• Stripe for payment processing.
• Resend for transactional and mailing-list emails.
• Vercel for website hosting.

Each service has its own privacy policy. We do not sell or share your information with third parties for marketing purposes.

5. Cookies and tracking

We do not use cookies or third-party analytics trackers. Site preferences and your cart are stored in your browser's localStorage, which you can clear at any time through your browser settings.

6. Data security

We take reasonable steps to protect your personal information. All connections to our site use HTTPS. Payment data is handled entirely by Stripe and never touches our servers.

7. Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at studio@velor.com.au to make a request.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.

9. Contact

For privacy-related questions, email studio@velor.com.au.